Delivery and returns
1. Delivery and pick up
1.1. European Union and North America: Goods are delivered within an average of 3 to 8 working days from the day you place your order.
Rest of the World and Overseas Territories: Goods are delivered within an average of between 6 and 14 working days from the day you place your order.
1.2. Deliveries will be made by the Carrier to the address stipulated in your order. Delivery times vary according to countries and carriers, details of which will be given at that point.
You must ensure that someone is present to accept the delivery and provide us an available phone number where the Carrier will be able to contact you.
1.3. If we are not able to deliver your Goods within the delay mentioned if 1.1 of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
1.4. We may deliver the Goods in instalments if they are not all available at the same time for delivery.
1.5. EU and North America Customer: Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.
1.6. Rest of the World and Overseas Territories: Goods are sent at your own risk until signed for by you or by any other person at the address you have given to us. We cannot be held responsible in case of theft or loss by the postal service of your country or for customs seized.
1.7. Excepted for small and light parcels, all Goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience.
1.8. Signing "Unchecked", "Not Checked" or similar is not acceptable.
1.9. Goods are sent by post. We will send you a message by email to tell you when we have despatched your order.
1.10. No time given is to be treated as contractual. Delays mentioned on the website are informative. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
1.11. Some Goods will be delivered direct from the manufacturer who will contact you to arrange delivery. When delivery of the Goods has been arranged directly with the manufacturer, you will be subject to the manufacturer's delivery policy.
1.12. Some Goods are so large and heavy that delivery times may be slightly longer. In this case, approximate delivery dates will be given when you place your order.
1.13. Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.
1.14. We are happy for you to pick up Goods from our shop/ warehouse provided you make an appointment in advance and payment has been received into our bank.
1.15. If you pick up Goods from our premises then:
1.15.1 we will not be able to assist you in loading heavy items;
1.15.2 Goods are at your risk from the moment they are picked up by you or your Carrier from our shop / warehouse;
1.15.3 you agree that you are responsible for everything that happens after you take possession of the Goods, both on and off our premises, including damage to property of any sort, belonging to any person.
1.16. In case of non-reception, there are two cases:
1.16.1. This is an error from you in the transcription of your contact information, in this case the return will be at your expense, according to the rates applicable according to countries and world regions.
1.16.2. This is a fault of ours or an involuntary issue from you such as being absent to the address indicated for exceptional reasons, or that the delivery service has poorly contacted you for delivery the package. In these cases, we accept, after the return of the parcel, to send it again at our expense once only. If after that the package still comes back, then other returns will be at your expense regardless the reason for the non-receipt.
In the case of a second shipment we will ask you to verify that the address is complete and that someone can receive the parcel; if necessary we will ask you to provide a second address where reception chances are stronger.
2. Foreign taxes and duties
2.1. If you are not in the Republic of Ireland, we have no knowledge of, and no responsibility for, the laws in your country. However, due to the free trade laws within the EU, customers from EU member states cannot be subject to customs duty.
2.2. Regarding countries outside of the EU, in most cases, no taxes or customs clearance fees are charged. However, as mentioned above, we have no knowledge of, and no responsibility for, the laws in your country. So it may be that your country's customs may charge you an import tax or customs clearance fee, in which case Article 2.3 applies.
2.3. You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.
3. Cancellation
This paragraph applies if you buy as a consumer from European Union, as defined in the European Union Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Provided those regulations apply to the transaction concerned, then the following terms apply to the contract.
3.1. As required by the Regulations, details of our after-sales service and guarantees, if any, are given in SifatuSafwa.com terms and conditions or in catalogues.
3.2. You may cancel your order at any time before the expiry of 14 days from the date you receive the Goods, not including the day you received it.
3.3. The option to cancel your order is not available:
3.3.1 if you purchased worn or damaged products knowingly, during a promotion or clearance;
3.3.2 sealed audio or sealed video recordings or sealed computer software, if these become unsealed after delivery;
3.3.3 if the Goods become mixed inseparably (according to their nature) with other items after delivery.
3.4. If you decide to cancel your order within 14 days after we have despatched the Goods, you have a further 14 days in which to return the Goods.
3.5. You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of repacking and returning the Goods.
3.6. If you give notice to cancel the order to purchase the Goods, but then fail to return it within 14 days, we are entitled to arrange for its collection. If we do, we will look to you to repay the cost of collection.
3.7. If the Goods you return show any sign of damage or loss due to your checking, then we shall be entitled to deduct the cost from your refund money.
3.8. In the event of cancellation of an order by you in compliance with these terms, we will refund any money due to you (by direct refund or giving you a voucher) within 14 working days.
3.9. To assist us in identifying your Goods on receipt by us, we ask you to provide your e-mail address for a return reference to be placed below our address / returns label.
3.10. This paragraph does not affect your rights in the event that the Goods are faulty (See paragraph 4).
4. Liability for subsequent defects
4.1. We will repair or replace Goods which fail to comply with the provisions of the Supply of Goods and Services Act 1980or which show a significant defect. If you claim that the item is defective, the following conditions apply:
4.1.1 the defect must be reported to us within three weeks of becoming apparent;
4.1.2 the defect results only from faulty design or manufacture;
4.1.3 you have returned the defective Goods or parts to us if we have so requested.
4.2. If we agree that we are liable, we will refund the cost of return carriage and will repair or replace the Goods free of charge.
4.3. If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.
4.4. The cases for which complaints are not accepted:
4.4.1 Defects occurring during manufacturing: We will not accept claims in case of corneous or ink-stained pages, no either to small print defects or other defects inherent in publishing. These defects are widespread in Egyptian editions, rare in Lebanon or Saudi editions. Of course, we try our best to check each product but these defects may remain.
4.4.2 Defects inherent in storage or transport: Similarly, we will not accept claims for light defects resulting from transport or storage as light scratches or jolts. As long as the defect in question is minimal and does not disfigure the general appearance of the product. Any damage of less than 2 cm will not be considered.
4.4.3 Matching the pictures of the site: The products may differ from their appearance on the website but not their content. The cover may be of a different colour or design than that displayed on the site. No claim may be made for this.
4.4.4 In all cases we encourage our customers to send us as soon as possible pictures of the defective or damaged products through customer service, and we will act if defects are too troublesome.
5. Goods returned
These provisions apply in the event that you return any Goods to us for any reason except as a result of your cancellation under the Regulations:
5.1. We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.
5.2. Before you return the Goods to us, please carefully re-read the instructions and check that you have assembled it correctly and complied with any provisions relating to the power supply, plugs and sockets.
5.3. The Goods must be returned to us as soon as any defect is discovered but not later than 14 days.
5.4. So far as possible, Goods should be returned:
5.4.1 with both Goods and all packaging as far as possible in their original condition;
5.4.2 securely wrapped;
5.4.3 including our delivery slip or manufacturer’s delivery slip
5.4.4 at your risk and cost.
5.5. You must tell us by email message that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a procedure for return. If you do not follow this procedure, we may be unable to identify you as the sender of the Goods.
5.6. In returning faulty Goods please encloses with it a note clearly stating the fault and when it arises or arose.
5.7. If delivery was made to Irish address, you are also protected by the Supply of Goods and Services Act 1980.
5.8. If we agree that the Goods are faulty (See paragraph 4), we will:
5.8.1 refund the cost of return carriage;
5.8.2 refund or replace the Goods as we choose.
